API Australia location issue - 31-3-2017


#1

As a way to improve our API and to be transparent about any issues that may effect our users, we intend to post up quick postmortems of any service interruptions we have when they occur.

Today we had an issue stemming from a misconfigured server instance which caused some locations in Australia to not be available for forecast queries. Once the issue was identified we updated the server configuration to enable forecast queries once again.

Steps are being put in place to help avoid this happening again including additional healthcheck tests so that updates with bad or missing configuration will not be added to the load balancing pool. Sorry for any inconvenience this may have caused. If you experience any issues, please feel free to post about it in this forum or Email support.